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Benefits Tech’s Complexity Offers Opportunity in Neglected Areas

While employers increase their use of technology to streamline benefits administration, HCM technology vendors—and benefits technology vendors in particular—have a growing opportunity to deepen their customer relationships by including educational and other benefits-related content in their offerings. That was one of the hidden takeaways we found in Guardian Life Insurance’s fifth annual Workplace Benefits Study. […]

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Recruiting Trends

Demand for ‘Consumer’ Experience Drives Recruiting Tech

Recruiters and recruiting solutions will continue trying to keep up with the ever-changing demands of younger workers who have integrated technology of all kinds into their lives. While Korn Ferry Futurestep CEO Byrne Mulrooney said the “break-neck speed of technology advancements” will allow recruiters to focus on their core responsibilities, his company’s 2018 talent acquisition […]

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HR Technology Starting Line

Business Leaders Want Less Talk, More Action From Advanced HR Tech

Executives are getting tired of talking about disruption and becoming impatient to begin executing. That’s our takeaway from the 2018 Global Talent Trends Study, published yesterday by Mercer. The report said that 91 percent of American companies have innovation at the core of their 2018 agenda, and that 95 percent plan organization design changes round […]

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Multichannel Employee Communications

Employees Want More Complaint Reporting Options

Nearly 40 percent of all internally made ethics and compliance complaints were received via methods such as face-to-face meetings and emails rather than more traditional reporting hotlines in 2017, demonstrating the importance of offering multiple reporting channels to employees. According NAVEX Global’s 2018 Ethics & Compliance Hotline and Incident Management Benchmark Report, “a remarkable 64 […]

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Tug of War

Vendors: Your Counterparts in Procurement are Having a Tough Year

While procurement groups are improving their approach to digital tools, their budgets are expected to remain virtually flat during 2018, according to a report from researcher the Hackett Group. “While procurement leaders acknowledge the importance of strategic enterprise objectives, including expanding procurement’s influence, elevating the role of procurement, and improving agility,” the report notes, “procurement’s ability […]

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Deloitte 2018 Social Enterprise

Deloitte Trends Report Hints Companies Must Simultaneously Engage Employees, Customers

Deloitte’s 2018 Global Human Capital Trends report argues that businesses must take on a new leadership role in today’s society, and hints that changes in workforce dynamics might put expanding engagement efforts at the center of their strategies. As the use of advanced technologies like artificial intelligence, automation and workforce analytics continue to spread, employers […]

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Data Windows

Recommendation Engines Market to Surge 41% by 2022

The global market for AI-driven recommendation engines will grow from about $800 million in 2017 to $4.4 billion by 2022, a compound annual growth rate of 40.7 percent, according to a report from the research firm MarketsandMarkets. Driving the growth is an increasing focus on enhancing consumer experiences and the continuing rise in digitalization. In […]

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HCM Technology Jigsaw

HCM Vendors: Prepare to Support ‘Organization-Driven’ Solutions to Wider Problems

HCM Technology vendors should begin to consider how they can help customers expand their HR activities in ways that go beyond the traditional. Over the last few years, we’ve seen more companies get serious about solving problems that either the market or government have failed to deliver on. It leads us to believe that we’re approaching an era […]

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