Archive | ‘The Last Mile’

“The Last Mile” is the gulf between technology and users. When new tools are designed and introduced, details like training, the end-user’s background and work environment often delay adoption. HR practitioners are presented with analytics packages that assume they understand data science, or deskless employees are discouraged from tapping into their employer’s social tools during working hours. These are real problems that have a real impact on HCM technology’s success. We dig into these issues here.

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Benefits Tech’s Complexity Offers Opportunity in Neglected Areas

While employers increase their use of technology to streamline benefits administration, HCM technology vendors—and benefits technology vendors in particular—have a growing opportunity to deepen their customer relationships by including educational and other benefits-related content in their offerings. That was one of the hidden takeaways we found in Guardian Life Insurance’s fifth annual Workplace Benefits Study. […]

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Making the Most of the Employee Feedback Loop

In this guest column, David Mizne of 15Five explores how feedback loops can boost engagement–when they’re properly developed. Engagement is one of the key factors influencing employee retention, and providing job satisfaction doesn’t just save you money in recruiting, hiring and onboarding. Studies have also shown that companies with high levels of job satisfaction are […]

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Workday-Slack Deal is Smart, But Raises Wider User, Platform Issues

Workday’s recently announced partnership with Slack will allow employees to access HR information and services without having to switch tools. As Slack said, “Without having to move to another application, they will be able to resolve many of their questions and issues in an intuitive and familiar way.” Last year Slack had more than 50,000 […]

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People Analytics Effectiveness Has Dropped Since 2014

The application of workforce analytics has experienced a “stunning regression” since 2014, according to a recent report. This comes despite aggressive efforts by data experts and HCM consultants to inject the use of analytics into everything from candidate screening to engagement measurement and workforce planning. The 2018 Global Leadership Forecast—by the leadership development firm Development […]

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Gartner: Digital Business Requires ‘Growth Mindset,’ Not Just Technology

Too many organizations ignore the human aspects of digital transformation when they begin to add or enhance their technology, the research firm Gartner says. In order to succeed, technology changes must be backed up by corresponding cultural shifts. Without those, the entire digital initiative is put at risk. This is an especially important point to […]

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Missed Target

We Should Talk More About HCM Technology Results, Not Systems

HR analysts and commentators might help practitioners and CHROs more if they spent less time talking inside baseball and more time thinking about what employers actually need to get done. Over on the HR Tech Blog, Sarah Brennan argues that too much discussion about HCM strategy and technology is driven by buzzword-driven conferences and consultant research papers. […]

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Line Managers Are Key to Success of Engagement Tech

For obvious reasons, communicating with deskless employees is more difficult than reaching those who occupy the same seat every day. And despite the hype, mobile platforms won’t provide the complete solution. Communications is a big piece of the engagement puzzle. When you’re not in touch, warehouse workers, field technicians, drivers and similar workers feel removed. […]

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Robo-Advisors for Financial Benefits? Don’t Get Ahead of Your Workforce

A study by LendEDU, which is in the business of refinancing student loans, found that despite Gen Y’s and Gen Z’s penchant for technology, they’d rather deal with a human beings than robo-advisors when it comes to getting financial advice. With the Blade Runner sequel now hitting old-fashioned theaters–you know, the kind where you watch a movie […]

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Does Your Engagement Program Leave the ‘Deskless Worker’ Behind?

With the unemployment rate below 5 percent and employers continually bemoaning a talent shortage that is, in the words of ADP Vice President of Strategic Advisory Services Susan Hanold, “lasting longer than anyone expected,” HR departments are feeling the pressure to increase both hiring and retention rates. You’d think that the tight labor market would […]

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To Succeed With New Technology, Understand the End User First

For a while, now, it’s seemed to me that at some point, the Learning and HR functions are going to become one. The increasingly dynamic, near-real-time approaches to performance management will be the primary driver, followed by the growth of experiential learning. A logical way for organizations to start working through the details of this […]

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